Cancellation Policy

General Cancellation & Refund Rules

• Individual Bookings (Hotels/Flights/Activities): Only base fare refunded (excluding taxes/fees).
• Packages: Non-refundable except for documented emergencies. If approved: 25% deduction + 2.5% bank charges from refundable amount.
• Deposit Forfeiture: 50% advance payment non-refundable under any cancellation.
• Refund Processing Time: All refunds (if approved) will be processed within 15-30 business days after documentation verification.
• Bank Charges: 2.5% deduction on all refunds for payment processing.
• Force Majeure: Zero refunds for natural disasters, pandemics, flight delays, or political unrest.
• Proof Requirements for Refunds: Medical emergencies require hospital certificate + doctor’s note. Death cases require death certificate + relationship proof.

Flight Cancellations

• Flight Rebooking: Airline schedule changes may require rebooking; difference in fare to be paid by traveler.
• No refunds for voluntary flight changes within 72 hours of departure.
• For non-refundable flights, only taxes are refundable upon cancellation (subject to airline policies).

Train Cancellations

• "Travel Secure Premium": Guarantees alternate travel options if original train is unavailable. Cancellations under this plan follow standard refund rules.
• Cancellations can be made before chart preparation or a specified time before departure, with applicable fees deducted (as per IRCTC rules).

Hotel & Activity Cancellations

• Activities subject to weather/operational changes (no refunds).
• Hotel cancellations: Free cancellation until 48 hours before check-in for select properties; otherwise, one night charge or full amount non-refundable.
• Weather Contingencies: Mountain/beach activities may be canceled for safety; no cash refunds (voucher issued instead).

Package & Voucher Cancellations

• Packages are non-refundable except in emergencies with documentation.
• Voucher Expiry: Unused vouchers forfeited after 90 days.
• Promotional Vouchers: Limited to one per booking; cannot be combined.

Additional Notes

All cancellations must be requested through the RoamMyWay portal or customer support. Refunds are subject to vendor and operator policies. For more details, refer to the full Terms & Conditions.